It's almost May now, and you're starting to feel a little restless. A little stale, maybe. You've had your head down … [Read more...]
The Absolutely, Positively, No Doubt About It Way To Keep Customers – In A Nutshell
I've seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but … [Read more...]
What Great Leaders Have In Common With The Rolling Stones
I was presenting our quarterly operations review to the executive team at my cable TV company. It had been a … [Read more...]
Beware Of The Accountability Trap
There is no question that having a high level of accountability in the workplace is a good thing -the trick is getting … [Read more...]
Stinky Fish Heads And The Importance Of Leadership
"Terry, a fish stinks from its head down" It was three months into my maiden voyage as an executive, at age 27. I was … [Read more...]
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