You've worked hard to build the right team. You've put in a lot of hours process-building, training, goal-setting, and … [Read more...]
How Leaders Can Make a Big Company “Act Small”, In One Simple Step
When I was in the cable business as an SVP of Operations, I oversaw over 1,100 employees- not a "small" company by too … [Read more...]
How I Discovered Customer Service Gold (By Asking The Ultimate Question)
When doing business, is there value in a positive human interaction, no matter the purpose of that interaction? And … [Read more...]
7 Keys To Unlocking Your Team’s Potential
Building a great team around you is one of those leadership skills that can make or break you. It's one thing to get … [Read more...]
How a Dictionary Tells Us Everything We Need To Know About Leadership
I had my leadership epiphany reading a dictionary. Yep, a good old Webster's Dictionary. I used to have a bound … [Read more...]
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