All Posts Tagged With: "Leadership"

Brett Favre on Leadership

I’m in Milwaukee this weekend visiting family and friends, and today we’ll gather around the TV to watch our beloved Green Bay Packers take on the St. Louis Rams. The team is having a pretty darn good season so far (11-2), so the excitement level in Packerland is high.

To top it off, in early December Packers quarterback Brett Favre (and Half-Full Hall of Fame member) was named Sports Illustrated’s “Sportsman of the Year”.

Amongst all this football hoopla I discovered an excellent leadership lesson I wanted to share with all of you. In the SI piece honoring Favre, he was asked about how he defined leadership. Here was his response:

“It’s somehow getting 52 other guys to raise their level of play. To get them to believe in what we’re trying to do. You do that by setting an example, by doing things the right way. I’ve always shown up, I’ve always been prepared, I practice every day. I practice hard. I study. No matter what happens on the field, I never point blame at anybody else. Everything I do comes back to leadership, the example I want to set.”

As someone who has thoroughly enjoyed watching him lead by example on the field for 17 years, it was no surprise to find out how Brett Favre chooses to practice his craft.

What was interesting, however, was how easily this definition could be “ported” to any other business or profession.

Yep, everything we do as managers should come back to leadership. Talking the talk, AND walking the walk.

Now if he could just get us to another Super Bowl………. :-)


4 Essential Elements to Business Greatness

One of my favorite business books is Jim Collins’ “Good to Great“. If anything, it got me to think a lot more about greatness and what that really means. It also pushed me to figure out, in combination with my own 25+ years of experience, what “essential elements” need to exist within a company to achieve lasting greatness.

As I noted in last Saturday’s post, I’ve reduced the elements down to 4, and I presented them to my management team last week. Here they are:

  • Quality
  • Service
  • Leadership
  • Accountability

Number 1, we have to infuse quality in EVERYTHING we do - every interaction and transaction, no matter how small or seemingly insignificant. And, even more importantly, we cannot sacrifice quality at the altar of expediency. I find that to be the biggest impediment to real quality - someone thinks that doing it faster is better than doing it right. If you can get that mindset eliminated, you are really accomplishing something.

Next, we have to serve - and to me, that means it’s all about exceeding expectations. We have to be there when our customers need us. We have to fully explain our products and services. We need to follow the “Golden Rule” at all times. And, above all else, SMILE. It’s amazing how doing these simple things can be considered extraordinary, but that’s the consumer world we live in right now.

Then there’s leadership - I sum it up this way: we need to be leaders who
roll up the sleeves, focus on people and are involved and empathetic with them, filter effectively, inspire trust, look at and paint the big picture, are good teachers, are humble yet possess a strong will to succeed, lead from the full spectrum, and are part of a unified team. An even shorter way to say it is “Greatness is as greatness does“.

Lastly, we must hold ourselves and our teammates accountable to the established values, standards and policies that govern our business conduct. We can’t do this sitting in what I call the “comfortable middle” of neither reward nor retribution. We have to lead using the Full Spectrum - it is the foundation of a great team.

The benefits of focus on these 4 elements are threefold:

  1. Sustained bottom line business growth
  2. An excellent reputation as the employer of choice in the communities served
  3. (and what I call the “Holy Grail“) Individual job satisfaction and fulfillment

That’s what I’m shooting for in 2008 with my group. Is it Quixotic? I think not. I’ll let you know how we do.

What do YOU think are the keys to greatness?

Going to (and staying in) the "Happy Place"

This past week our operations group conducted a series of management meetings where there were presentations from various divisions, preparing us for the new year’s challenges. As the group’s leader I essentially served as the host, moderator, and keynote speaker.

My topic was Leadership – for I believe it is one of our 4 key elements to greatness as a company.

While I’ll be discussing those 4 elements in a post next week (and how they apply to all service companies), I wanted to write today about how my experience with these meetings caused me to think about the “Happy Place”.

How could a business meeting generate those kind of thoughts? And what is the Happy Place?

Here’s how it happened. Before the meetings started I was bound and determined to have a positive tone throughout – I’ve been through too many of these things that turned sour, with disjointed and irrelevant topics, a lack of participation (i.e. too much “talking at”), and negative influences getting the upper hand.

My mind set was “up, up, up”, and I knew I needed to be the catalyst. I also knew that in order to really make progress there had to be some “back and forth” going on with certain topics where I knew there was going to be disagreement – where the land mines of negativity usually are found.

As we got started and the first session unfolded I laid out our objectives and expectations, and added a request that popped into my head at that moment – to stay in the “Happy Place” throughout.

It came out as a kind of a funny way to say “keep it positive”, and it got laughs and knowing smiles. I immediately sensed that the attendees “got” it, and that I now had a virtual code phrase that I could use whenever levity (and the underlying message) was needed.

Use it I did, and it kept the mood in just the right place, and as the meetings continued, the positive energy increased. And then I entered a Happy Place of my own. As I started my keynote, I felt an exhilaration and joy that was indescribable. I realized I was doing something I absolutely loved to do, in the absolutely perfect environment for doing it – speaking to a receptive and engaged group.

I had to let that sink in – I wanted to not only experience happiness, but also acknowledge and embrace it. But as can typically happen, something in me was resisting. It was like actually admitting to myself that I was happy would somehow “jinx” it.

I was only visiting the Happy Place, and something was not letting me stay there. I finished the presentation and was quite satisfied with the response, but I continued to think about my struggle into the evening.

As I prepared for sleep that night I tried to relive the day in my head and re-enter the Happy Place, at least for a little while longer. I tried to consciously let go of what I could only describe as a fear of true bliss.

I got back in as I fell asleep, but in the morning I was back out again, as the expectations and uncertainties of the next day crept in. Another day of meetings went very well, and I continued to use the metaphorical Happy Place as a great tool.

As for the real Happy Place, I realized I had some work left to do, but that was OK. I like challenges, and this week presented me with a doozy. It’s the challenge of piecing together all the things that put us in a good place and weaving them into a constant and unwavering state of happiness and joy, unencumbered by the fear of losing it forever, or being “too happy”.

I’ll keep at it, and writing about it, because I’ve found it to be an invaluable part of the process.

Have a great weekend!