I am proud to be working with Liz Strauss in a new venture we call Inside-Out Thinking – a consulting partnership that focuses on Leadership, Business Strategy and Execution, Customer Care, and Social Media.
My particular focus is on Leadership, Business Execution, and Customer Care – more specifically, I can help you and your business:
- Build a solid business model
- Find the right team
- Implement the most cost effective processes for sales and customer service,
- Create a core metrics dashboard to track accountability & performance (featuring the Net Promoter Score)
- Optimize the use of customer feedback to drive retention and margin improvement (we have a customer callback program that has had proven, and consistent results)
Plan, People, Process, Measurement, Feedback. I call it “Execution Leadership” – the keys to taking a vision and turning it into reality.
Here’s more on Execution Leadership:
My services are tailored to tackle the biggest operational and financial barriers to successful execution – here’s my take on one of the hardest ones, process improvement:
Who is my ideal client?
Want to talk more about how I can bring my Execution Leadership to your business? Drop me a note at firstname.lastname@example.org , and let’s chat!