Ramblings From a Glass Half Full
I’ve seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but it’s really pretty simple: Thank your customers for their business, preferably with a smile Follow the Golden Rule in all your communications with customers, no matter the form If you mess up with …
Carol Roth is a truth teller. I figured that out the first time I met her in Chicago, before a recent SOBCon. She has never shied away from hard facts and uncomfortable realities, especially when it comes to the business world. She has faced many of these realities herself, during her career as an investment banker, …
In early 1997, its stock price was $4. This once proud company had taken a bunch of body blows, and was staggering – badly. Its CEO at the time was great at cutting costs and preserving capital, but investors weren’t buying it. Plus, his communication skills were sub-par, and at about the company’s lowest point, he delivered …
By now I’m sure you’ve heard or read about the Jet Blue flight attendant Steven Slater – his actions have caused quite a disturbance in the Social Media universe. While the interesting part of all this is the intense debate as to whether or not his behavior should be notable or celebrated in the first place, …
My wife and I have been in Paris on a two week vacation, spending the holidays in one of my favorite cities in the world. While the sights, lights, art, food, chocolate (oh yes), and all else this place has to offer have been fantastic, there was one particular thing I really wanted to share …
This is my second post of observations from the World Business Forum in NYC. My first post , covering the 1st Day of the conference, tied all the presentations on Leadership into the theme of “sitting tall in the saddle”. This post continues the thread on Leadership, but from a slightly different direction. The 2nd Day …
I’m part of the “Blogger’s Hub” covering the World Business Forum in New York City, and focus during the morning sessions was on Leadership. Three well-known speakers, Bill George, Bill Conaty, and Patrick Lencioni, talked about Leadership in the context of crisis, performance, and effective team building. Their presentations were all very good in their own …
This week Starbucks launched its new instant coffee, “VIA”, to much fanfare. On two consecutive days, I was handed free samples of the product as I purchased my daily lattes. I tried both varieties of Colombian and Italian Roast, and they were surprisingly good. Just as good or better than my office’s “by the cup” pod …
Columnist Alina Tugend is tired of hearing about “finding our passion” in the workplace. She wonders if we are falling into a “trap of believing that our work, and indeed our lives, should always be fascinating and all consuming”. That’s the interesting theme of a piece she wrote this past Sunday in the New York …
“That’s what capitalists do”. I was scanning the business pages of the NY Times yesterday when I read a column by Joe Nocera about the recent government bank bailout. It questioned whether those banks, in the wake of their rescue, have a responsibility to “do what’s right for the country” and in essence be “kinder, gentler …
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