Personal Development
The Secret(s) of Work
Filed Under: Featured Articles • Leadership • Personal Development • The Business Pages
After doing something for 27 years, you’d think that you could figure it all out and know how to “do” it really, really well, and gain fulfillment too.
That “something” for me is work (aka what we do to make a living).
And nope, I haven’t quite figured it all out yet - which I gather isn’t unusual given that a Google search for “Secret of Work” produced no less than 181 Million entries.
Keep in mind I’m not talking about the classic cause and effect here - that is, the objective results of the labor, which is in most cases contributing to profit or loss.
What I’m searching for looks inward, to the effects of the work on ourselves, our psyches, and our overall feelings about life.
Yep, the deep stuff.
The problem is, we can get so tied up in the “day-to-day” nuts and bolts activities that are part of our daily working lives that we rarely can come up for enough rarefied air to ponder those larger issues.
Occasionally, however, this higher level reflection can happen, and this past week was one of those times for me.
It was the confluence of several things - a funeral, a business trip, a management meeting, and a conference - that created a perfect learning environment.
And here’s what I learned, in very simple terms:
- Work must be done with passion
- The work must be for a cause greater than ourselves
- It ultimately must be fun, or it isn’t worth doing
What’s more, these 3 are truly a set - that is, you can’t just get to 2 out of 3 and call it good.
We need to get to the fun part, and that’s all too often neglected. It’s an underrated piece of the puzzle.
For example, how often does someone ask “Are you having fun?” at your workplace?
I suspect it’s a rarity, since “fun” is all too often associated with “unproductive“. Where the work itself can’t possibly be the cause - if someone is enjoying themselves too much, it must be because they spent more time playing video games than cranking out spreadsheets.
In other words, there’s a “fear of fun”.
But here’s where my lessons of the past week come in.
I see “fun” when the passion and the cause are making a difference - when a group of people are continually hitting targets and raising bars - in other words, to use a sports analogy, they are “winning”.
And who doesn’t enjoy being a winner? Think of the camaraderie, the smiles, the feelings of satisfaction, the pats on the back, and yes, the celebrations.
That’s FUN, all right. Better than getting a high score on Tetris.
I realized that I don’t fear this - in fact, I do regularly ask my team if they are having fun.
Because I’m confident that the foundations of the “secrets of work”, the passion and the cause, are already in place.
I just need to get them (and myself) across the goal line to the fun zone.
This reminds me of one of my favorite quotes by James Michener
“The master in the art of living makes little distinction between his work and his play, his labor and his leisure, his mind and his body, his information and his recreation, his love and his religion. He hardly knows which is which. He simply pursues his vision of excellence at whatever he does, leaving others to decide whether he is working or playing. To him he is always doing both”
Yipee!
You Are What You Earn (or the Secret of Life, Part III)
Filed Under: Featured Articles • Personal Development
Remember the old Smith Barney commercial with John Houseman? In it he uttered one of those unforgettable lines that will forever be emblazoned in my memory:
“Smith Barney - they make money the old-fashioned way - they eaaaaaarn it”
I was thinking about that line a lot lately, and the significance of “earning”.
The dictionary defines earn “to receive as return for effort” and “to come to be duly worthy of“.
In other words, when we truly “earn”, it was undoubtedly the result of a great deal of time and energy devoted to something.
Most of the time we think of this as getting paid for our labor, but there are other things we earn that are far more compelling when it comes to our daily lives:
Like, among many other things,
- Respect
- Trust
- Love
- Admiration
- Friendship
- Knowledge
- Recognition
- Accomplishment
- Mastery (or Best in Field)
- Trophies (or Championships)
- Readers
- Customers
- Smiles
Think about how much more fulfilling some of these “earnings” are because you had to work so hard at them - when the effort itself made the difference.
The best way I can illustrate this is climbing a mountain. The top of a peak is just another point of latitude and longitude on this big planet, but yet standing at that point is far more valuable to most than standing on a street corner. Why? Because of what it took to get there.
I found another example in the newspaper over the weekend - it was a teenager named Shanequa who had just graduated from high school and was the first person in her family to be accepted into college.
Here’s how she described the experience (as told to columnist Bob Herbert):
“It has been very difficult. I had my ups and downs. There were some bad days, but I fought through them. My teachers were always pushing me: ‘Shanequa, you can do it. Don’t give up.’ When the acceptance letters started coming in the mail, I was like, ‘Yes! Yes! Yes!’ I wish I could do it all over again just to get the letters in the mail that said, ‘Shanequa, congratulations, you have been accepted at this university.’ ”
What Shanequa earned was well worth the big effort.
And then there’s Major Dick Winters. It was the 65th anniversary of D-day yesterday, and Major Winters was one of those men who so bravely landed and fought on the Normandy beaches, among those famous “Band Of Brothers”. I’ve written about him (and his book) on this blog, and I thought about him again today as I reflected on “earning”.
He came to mind because of all the things he’s earned in his lifetime, the one thing that was the most fulfilling to him was the respect of his fellow soldiers, achieved by a lot of hard work, sacrifice, courage, and selflessness.
And thus I stumbled yet again onto another “Secret of life” - Part III, actually.
My first and second discoveries melded their way into this:
“Never grow up, and never give up”.
To that, I now add this (with apologies to John Houseman):
“Achieve fulfillment the old-fashioned way - earn it”
Indeed, we are what we earn- and there really aren’t any short cuts.
The New Age of Nice: Right Sentiment, Wrong Word
Filed Under: Featured Articles • Personal Development
In case you haven’t heard , we have entered into yet another new phase in human development - the “New Age of Nice“.
It was declared as front page news (with a big smiley face) in this past Sunday’s New York Times.
The article made its case by citing the recent popularity of Judd Apatow’s movies and their “nice” characters like those played by Paul Rudd, and the humble, polite and amicable Kris Allen, the latest winner of “American Idol”.
And there’s a earnest little blog, “Operation Nice“, which is recruiting readers to take an “oath of niceness“.
All well and good - but the terminology needs to change - soon.
Mind you, I’m certainly not rebelling against the sentiment - what I’m objecting to is the word “nice” itself.
“Nice” is just too easy of a target for the cynics of the world and their poison arrows to muddle and belittle the message.
That’s because of the word’s confusing etymology - as I had noted on my previous attempt to discontinue its use a couple of years ago, even the dictionary itself couldn’t sort it all out:
“The semantic history of nice is quite varied, as the etymology and the obsolete senses attest, and any attempt to insist on only one of its present senses as correct will not be in keeping with the facts of actual usage. If any criticism is valid, it might be that the word is used too often and has become a cliché lacking the qualities of precision and intensity that are embodied in many of its synonyms.”
Because of this historical ambiguity, it’s almost too easy to label “nice” as too wishy-washy, or too “middle of the road”.
As the NY Times article pointed out, critics and pessimists have a field day coming up with their own definitions, like “predicable and vaguely reassuring, like easy listening radio and greeting card sunrises“.
Those of us who are inclined to believe in the better nature of humanity (myself included) know that isn’t what we’re driving at here.
Humans who exhibit considerate behavior can also disagree. They can also be provocative. They can also listen to AC/DC as well as The Carpenters. They can even poke fun at life’s absurdities (including some Hallmark cards).
It just boils down to this - it’s a much better world when we conduct ourselves with humility and grace, and treat others as we ourselves would like to be treated - with respect and civility.
And if the NY Times is correct, and we are indeed entering a new age where that kind of behavior is in vogue and celebrated, then amen to that.
Let’s just not call it “niceness”, please.
We’re selling ourselves way too short.
How about, “the Age of Better Humans“?
Or “Operation Better Humans“?
Because there is too much to gain from this seeming sea change than to let a vague four-letter word obfuscate a genuine desire of a growing number of people to live out their long held (and perhaps previously masked) belief that love is, and has always been, the answer.
Keep the sentiment, change the word. And then the world.
If We Know HOW to be Happy, How Come We Still Can’t BE Happy?
Filed Under: Featured Articles • Personal Development
“Even though you’ve grasped the bar,
you still need to pull yourself over it”
Picture you are a researcher, looking over one of the most comprehensive long-term studies of human behavior. You spend 42 years with nearly 270 men, studying their lives.
While the human mystery generates 270 different stories that, on the surface, defy any explanation, one fundamental truth comes out - relationships are absolutely critical to happiness.
“Happiness is Love; full stop” you proclaim.
Now that you’ve made this discovery, you can now find your own happiness, and live blissfully for the rest of your life.
Well, not exactly.
It doesn’t always work that way. It didn’t work for George Vaillant, the actual researcher who oversaw the famous “Grant Study” of those 270 people.
David Brooks recently wrote about Vaillant and the study in the NY Times, in response to a longer piece about it entitled “What Makes Us Happy” written by Joshua Wolf in the Atlantic.
I read these articles and could easily imagine the utter frustration that would result from having the proverbial firm grasp on the happiness bar, but not being able to pull yourself over it.
It’s a vivid and classic illustration of what Brooks calls “the complexity of human affairs before which science and analysis simply stands mute“.
On the other hand, there are millions of people, I’m sure, who “practice happiness” without the benefit of a scientific study to prove they are doing the right thing. They jumped over the bar without even knowing there was a bar to jump in the first place.
This leads to a question that has been attempted to be answered by many, many philosophers, teachers, book writers, bloggers, and life coaches- can happiness be taught?
Perhaps what the study reveals is a better question- if good relationships are critical to happiness, isn’t it really the relationship skills themselves that hold the key, and thus we as a society should be paying much more attention to this in our children’s formidable learning years?
That seemed to be Vaillant’s problem - he had a rough childhood and developed a real fear of intimacy, a fear that not even the full compelling force of a preponderance of data could overcome.
There, alas, is the conflict for the ages - the battle between logic and emotion.
While that battle cannot always be won, we can at least arm ourselves with yet another strong piece of evidence that relationships really, really matter.
And for those of us that are able to actively cultivate them we can perhaps not only keep ourselves over the bar, but pull many more people over with us.
Because a happier world is a better world.
It’s Like Breathing
Filed Under: Personal Development • SOBCon
I find it fascinating that I can have a conversation with certain people and I always know I’ll walk away from it with some kind of useful insight. One of those people is Chris Garrett, blogger extraordinaire and co-author of what I consider to be one of seminal books on our craft, “ProBlogger“.
Unfortunately we didn’t get a lot of chances to talk at the recent SOBCon conference in Chicago, but when we did, it didn’t take long for us to dive into the philosophical pool.
Even when we weren’t trying.
It was a light discussion about singing and dancing and our feelings about participating in such activities. I told Chris I didn’t have any problem cutting a rug or belting out a tune, even in a crowded room (or at a podium at a bloggers conference). He, on the other hand, didn’t have the same inclinations- particularly in the dancing category.
He quickly added, with more than a tint of admiration, that for some in his family, dancing was “like breathing“.
Like breathing……………..”Kerplunk“
We were now once again in the pool.
After absorbing that comment I then replied - “So what’s like breathing to you?”
I leave that for Chris to answer in a blog post of his own, but what this little exchange did for me was set off alarms in my own head.
What’s like breathing to me? What are those things that help define who I am but are yet rarely thought about, because they come so naturally?
Chances are, if I give this more than casual thought, I can gain some valuable clarity about the state of my life and what should be the focus of my work, my play, my relationships, and everything in between.
Problem is, just like we rarely stop to ponder something so essential to our lives as breathing, there is often no reason for us to stop and try to figure out the “why” in our lives.
Why do I love to sing? Why does music move me? Why does making a friend smile with wry humor so meaningful? Why do I feel so good around mountains? Why can I make a speech or presentation without having a panic attack? Why is my leadership instinct to guide and nurture, instead of control? Why is my intellectual “default” to pick something up and read it, even if it’s a cookbook sitting in the kitchen (and I don’t even like to cook)? Why do I practice yoga at 5:30 in the morning, even though I know it’s 5:30 in the morning?
That’s all like breathing to me, but it may be a good time to dive into those “whys” a little deeper, since Chris already pushed me into the pool. So that I will do - and we’ll see what happens.
Thanks Chris for the help, and I look forward to your take on this.
How about you? What’s like breathing in your life? And more importantly, why?
C’mon in, the water’s fine!
A Chain Reaction of Kindness & Compassion
Filed Under: Featured Articles • Personal Development
Yesterday I came across an article in the New York Times written by Kirk Johnson about a non-profit organization called “Rachel’s Challenge“.
Rachel Scott’s life was tragically cut short 10 years ago tomorrow at Columbine High School, but she left something very special behind.
It was an essay she wrote a month before her death entitled “My Ethics, My Codes of Life“. In it she spoke about being “honest, compassionate, and looking for the best and beauty in everyone“.
And she had a theory- that “if one person could go out of their way to show compassion, then it will start a chain reaction of the same“.
This message has been taken up by her father, Darell Scott, and has grown into an organization of 50 people and a mission to reach as many people as possible with Rachel’s message.
At first, the organization had focused on spreading the message to other high school students, but now has begun to focus too on the corporate workplace.
That was the focus of the NY Times article- Mr. Scott making his presentation to a group of workers at a carpet and upholstery cleaning shop.
Is there a place for Rachel’s story and her beliefs in the workplace?
Heck yes!
Rachel believed that she could make a difference with her positive actions towards her fellow man- as the piece notes, someone of any age or in any setting can understand that part of the message - that “actions, for good or ill, ripple out into the world with consequences that cannot be contained or maybe even known”
It’s a message that’s all the more compelling because of who delivers it - a spirit who’s life ended way too soon, in a random and senseless way.
In touring the Rachel’s Challenge web site you’ll find more reasons to admire and embrace the efforts of this organization, but there was one thing in particular that struck me - it was a note she wrote on the back of an old piece of furniture, along with the trace of her hands:
“These hands belong to Rachel Joy Scott and will some day touch millions of people’s hearts.”
Yes you have Rachel, and you have touched another one today. In your honor I continue this chain reaction and hope that others do the same.
We Are All Evangelists
Filed Under: Featured Articles • Personal Development • Social Media
I had an interesting exchange on Twitter last week, where I was referred to as a “non-stop” evangelizer.
That one made me run to the dictionary, because I wasn’t used to “evangelize” being used pejoratively.
Aside from its religious connotation, an evangelist is “an enthusiastic advocate“.
Someone promoting a cause, or a person, or a concept - or themselves.
Meaning, nearly every single person that chooses to express their thoughts “in public”, a la Twitter, blogging, and all the other forms of Social Media.
Whether they are positive or negative.
Whether they deal with the weightier issues of the day or what they had for breakfast.
That’s the nature of the beast - if we are going to be a blogger or a Twitterer, we are wanting our thoughts to be heard by a wider audience - the very nature of evangelism.
So yes, I’m an evangelist, thank you, just like everybody else who chooses to participate in this medium.
And that’s what makes it so interesting - all these voices out there, advocating, trying to make connections. For profit, for fun, for friends, for learning, for career development….. or all of the above.
(Yes, even the negative stuff is interesting- as a different approach to the evangelistic science. That is, unless it violates basic civility - then all bets are off)
It’s humanity in action, for better or for worse.
I say better. Evangelize away!
It’s Not the Critic Who Counts: Reflections on Roosevelt’s Man in the Arena
Filed Under: Personal Development
“It is not the critic who counts, nor the man who points out how the strong man stumbled, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena; whose face is marred by dust and sweat and blood; who strives valiantly; who errs and comes short again and again; who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause; Who, at the best, knows in the end the triumph of high achievement; and who, at the worst, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who know neither victory nor defeat.”
President Theodore Roosevelt
Speech at the Sorbonne
April 23, 1910
It’s really no contest when someone asks me about my favorite quote. I found this one about 6 years ago just when I needed it - when I needed a fresh perspective on my “bias towards action”.
Sticking your neck out isn’t always easy - especially when it’s tinted with a lot of grey. Arrows can fly. Second guessing can abound.
Consequently, my friend fear can sometimes convince me that the prospect of being wrong, or suffering negative critique, can justify prolonged indecision.
But then there’s Teddy.
He frames his argument towards action perfectly by not only venerating “the triumph of high achievement” but bestowing nobility on failure, leaving the option of doing nothing (literally) out in the cold.
So whenever Mr. Fear eats away at my confidence, I turn to Mr. Roosevelt, who has never let me down.
Because above all else, I want to know those “great enthusiasms and devotions”.
What else can a half-fuller do?
Kicking it Analog Old School in This New Digital World
Filed Under: Personal Development • Social Media
As a “Baby Boomer”, I’m old enough to remember a world without computers, the Internet, blogging and social media - the days of pencils, paper, stamps, payphones, rotary dialing, social centers, happy hours, discos, and all the other “analog” ways we used to communicate and meet up with each other.
To navigate that (now) ancient world, we learned that by operating under some pretty simple rules, we could successfully, in the immortal words of Dale Carnegie, “win friends and influence people“.
But now that we’ve moved much of this playing field to the digital realm, new levels of complication have ensued. This technology “depersonalizes” our modern communication because of its brutal efficiency (read that as the myriad of Social Media applications and their vast family of add-ons) and two-dimensional dynamic (computerized words on a flat page).
There’s no time to think. We can’t hear a voice. We can’t smell someone’s perfume on letter paper. We can’t feel the vibe of a human in close proximity. All we have is cold, digitized and processed text that we often need to respond to immediately.
Their is good news here - because of the technology we can have vastly more friends than we used to, all over the world. The bad news is that these friendships are typically a mile wide and an inch deep.
Which brings me back to those analog rules again. Can we still apply them today when the word “friend” is applied ever more loosely?
Of course we can. And we should, for no other reason than to keep our new “digital social centers” a civil and enjoyable place to go.
So allow me to kick it old school, with a little help from Dale Carnegie, and relate those old rules to the present day:
- Be Polite - Just because you can hide behind an avatar doesn’t give you the right to not use basic courtesy in your communications. “Please“, “Thank You“, and “I’m Sorry” should never go out of style.
- Whatever Language You Use, Use It Properly- and Spell It Properly Too - Nothing says “I don’t really care” than something poorly written and horribly misspelled. Oh, and try not to forget punctuation too (as tough as that may be on things like Twitter).
- Be Genuinely Interested in What Others Have to Say - This is not a one-way, broadcast medium (at least for me). Engage, ask questions - make the other person feel important. That’s Carnegie 101.
- Use the Other Person’s Name - Carnegie said that “A man’s name is to him the sweetest and most important sound in any language”. Think about your own experience - doesn’t an online response always carry more value when the sender uses your name?
- If You Don’t Have Something Positive to Say, Don’t Say it - Especially in Public - I know, this is really old school. This is the 21st Century, right? Everybody has a digital soapbox now, and are free to critique anybody, and it’s now much easier because you don’t have to look anyone in the eye when you do it. Wrong. Carnegie was right here too - you CAN change someone’s mind without giving offense.
- Smile- There are lots of ways to let the other person know you are smiling, even when they can’t see you. Let your writing be friendly, positive, generous and encouraging. Show a “lightness of being”. Tell a silly joke or two, perhaps even at your own expense. And yes, use these every now and then
After all, good friends are one of our most precious resources - so remembering these old lessons is likely to win you more than your share (even in a cacophany of Tweets) - and the payoff of a much more fulfilling life.
Hitting the Value Targets in Social Media
Filed Under: Personal Development • The Business Pages

If there’s one thing I’ve learned in my 3+ years using Social Media, it’s this:
When it comes to being read and relevant, it’s all about value.
Of course, “value” means something different to every person looking for it. And some “value targets” are easier to hit than others.
But if there’s a pattern to be found here, it’s this: before you can hit your bullseye with consistency, you have to throw a lot of darts.
So it stands to reason that those who start on the outside of the target board and work their way in stand a much better chance of achieving their ultimate value goal, whatever that may be.
I’ve illustrated my target progressions above. I’d suspect that yours is similar, although the exact values and the number and size of the circles (i.e. the ease of achievement) may vary.
My first ring is “Keep My Faith in Humanity” - that is, I value things like common courtesy, respect, hellos, goodbyes, and general adherence to the Golden Rule. A big circle because it’s pretty easy to hit, and it doesn’t need a whole lot of substance behind it. Note: this needs to be personalized more often than not, however - automated replies are better than none, but not much better.
Next is “Make Me Laugh (or Sing)” - I highly value the ability to laugh and take a lighthearted view of things. I also love music and it’s ability to effect mood. So, if you post or tweet something that can make me smile (or reach for my iPod), you are hitting that target. This is also fairly easy to do, since there are a zillion jokes and songs out there. But it’s good practice for the next level.
Information is important to me - and so, the ability to “Inform Me” is an excellent value target. I can’t read every blog or every newspaper out there, so when someone points me to something that I ultimately find interesting, they’ve certainly created good value. The degree of difficulty has certainly gone up at this point, because to do this the provider has had to learn a few things about me.
Which leads to the next level, “Teach Me”. I love to learn new stuff, and if by informing me you also add to my knowledge base or understanding in a meaningful way, you have hit quite a value target. You are establishing yourself as a reliable source of learning - and you are ready to zero in a little further.
Now that you’ve piqued my interest in what you have to say by being polite, funny, and most informative, you can “Inspire and Challenge Me” . You post or Tweet something that is so good that it spurs me to action, or really forces me to sit back and reexamine myself. That’s quite a degree of difficulty, because I have to trust that you are being sincere, and not calculating, or not being provocative for its own sake (or to drum up attention to yourself).
When trust is established you can go for my ultimate value target - to “Sell Me” something. Your product, your service, your book - whatever it is. Because you’ve thrown enough value darts at me you will begin to hit the center mark with your pitches. Because I believe what you have to say, I’ll either buy from you, or, if it’s really a product I already have or don’t need, I’d be happy to recommend it to somebody else.
Can someone hit my center target right off the bat, or with only a few hits off-center? Just like darts, its always possible, but unless it’s the best written and presented sales pitch I’ve ever read, I’ll ignore it. (Kinda sounds like direct mail or e-mail and Twitter spamming, doesn’t it?).
Finding and hitting all of my value targets from the outside in takes a lot more work, but it’s really worth it. Ask all the folks I’ve met through Social Media that I have bought something from, or hired as consultants.
And as I’ve noted, I bet there are a lot of other people like me out there.
Darts, anyone?


