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follow Terry onIt’s my last night in Wyoming, and believe it or not I got snowed on for a few minutes today, and summer hadn’t officially ended yet! I’m looking forward to going home tomorrow, but before I get on the plane it’s time for the Saturday Rewind. Part of what I was doing in Wyoming this week …
Leadership
In choosing which of my early posts to discuss in this week’s edition of Saturday Rewind, I was influenced by two things – one, Trevor Gay’s mantra of “Simplicity”, and two, John Moore’s manifesto on “Change This” regarding the Starbucks “Tribal Knowledge” he learned as an (now former) employee. In thinking about these things I …
In looking back at my earlier posts I noted a recurring theme of leadership courage – I liked this particular one better than most because it dealt with the courage to trust others, a trait I believe is one of the most important a successful leader can have: March 17, 2006 Leadership and Pressure (and Courage) I read …
The other day in Boston I listened to a presentation on customer service by Frances X. Frei, an associate professor at Harvard University. As would be expected, the advice offered in this presentation was heavily supported by statistics, research, and case studies. What was unexpected were many of the conclusions that Frei presented. Here are …
I made another one of my “collective consciousness” presentations today to a group of teammates, and afterwords one person came up to me and said “gosh, this is sure different than most management presentations I used to get at my former job – they’d try to say something good, but always add a “but” to …
This morning I was reading a great post by Dwayne Melancon in 100 Bloggers about “Buzz” (the positive kind) and it made me think of how this can go in the opposite direction – a negative Tipping Point, as it were (with thanks to Malcolm Gladwell). It is my worst nightmare as an executive in …
Today I made a presenation to our home office group about one of our guiding company principles, Committment. More specifically, our committment to “getting it right the first time” with our customers and with each other. We chose to symbolize this by distributing a blue rubber bracelet (like the yellow “Live Strong” ones) for all …
One of my favorite sayings when I go on the road to speak (and listen) to our staff is “if you aren’t enjoying your job, we aren’t being successful”. That’s why I was very intrigued by a recent post by Rosa Say about a book called Joy at Work, A Revolutionary Approach to Fun on …
I’m off to watch the American Idol finale show (it’s Taylor all the way), but I found this nugget on 800-CEO-READ I wanted to share about how Johnson & Johnson makes decisions (from a book called “Head, Heart and Guts”). Here’s the crux of the post: Rather than analyze the data and make a unilateral …
I really enjoyed this post today by Greg Balanko-Dickson on Leadership, called “Have You Been Poisoned by a Toxic Leader”, not just because he mentioned one of my favorite quotes of all-time by Teddy Roosevelt, but also because of this excellent opening statement: “In building your business your ability to show the way, create a reason, …
