Terry St. Marie
More Human Leadership

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My All-Time Favorite Leadership Lesson (in only 29 words)

September 9, 2018 1 Comment

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My all-time favorite leadership lesson came at the perfect time. At age 27 I had just started my first big executive job at a Cable TV company in Los Angeles, with very little leadership experience.  Consequently, I was hungry for guidance on what it took to be a great leader.

I found it on on the wall of my boss’s office. During a meeting very early on, my eyes happened to wander towards a poster hanging on the wall. The title of it caught my attention:  “A Short Course in Human Relations”.

Here’s what was on the poster:

A Short Course in Human Relations
 

The 6 most important words:
“I admit I made a mistake.”
The 5 most important words:
“You did a great job!”
The 4 most important words:
“What do you think?”
The 3 most important words:
“If you please …”
The 2 most important words:
“Thank you.”
The 1 most important word:
“We.”
The 1 least important word:
“I.”
 

I stared at it for several minutes, my concentration only broken by the sound of my boss’s voice.  “That’s not the whole course, Terry”

“I’m sorry sir, what do you mean?”, I said.

“There are the 7 most important words too – I don’t know, but I’ll find out.  NOW you have the complete short course in human relations!”

I quickly wrote the “complete” short course down on my notepad. When I got back to my office, I read them once again.

The words just absolutely clicked for me.  I absorbed the essence of the “course” – the keys to being a selfless, human, caring, trustworthy, humble, and effective leader.

And person.

My boss was also right about adding the “7 most important words” – knowing what you don’t know (and admitting it) is an essential part of the character of a great leader.

I’ve never forgotten this lesson, and it is now indeed my all-time favorite, and so worthy of reprise on this blog – because of it’s utter simplicity, and directness.

In just 29 words.

Now go ahead and print out this slide and study it for just a few minutes, and I promise it will have the same effect on you.One of the Best Leadership Lessons Ever...in Just 29 Words

Lead well!

 

 

 

 

Filed Under: Leadership

Comments

  1. Jeffrey Krueger says

    September 10, 2018 at 11:48 am

    Leadership based on character, humility, integrity, and healthy self-esteem is always ideal. With our culture of avoiding accountability, narcissism, and finger pointing, this type of leadership is much too rare. I would love to know of your successes in making lessons/learnings around this stick in the people/cultures you work with. It takes deep humility, introspection skills, and courage for “leaders” who do not operate by these principles to truly learn to improve or change.

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