Ramblings From a Glass Half Full
As someone who came of age in the early 80′s, every now and then a certain song pops into my head from that era – “Jack and Diane”, by John Mellencamp. Yesterday was one of those days, and as I walked the streets of Portland on a great sunny morning, that steady beat and the …
There are a lot of books out there that take on the task of helping us with “getting things done” in the workplace. That’s because there are millions of potential “doers” out there, and just as many ways that things can go astray, or hit a brick wall, or worse yet, head in reverse. So we’re …
…Then Hold Themselves Accountable To Trust. Credibility. Every leader wants these things, because if they can get them, it sets the stage for extraordinary achievement. If they cannot, it almost always leads to middling mediocrity or outright failure. Establishing trust and credibility takes some time to do, but the process has to start (or re-start) with what I …
This past Tuesday I was honored to be the co-host of Lolly Daskal’s (@lollydaskal) popular weekly Twitter chat, “Lead From Within” (#leadfromwithin). The theme was “Leadership and Attitude”, and Lolly’s first question was: “What are the key attitudes of a leader?” In case you missed my take on this question on Twitter, here are what I consider …
As I was learning my way through my leadership journey, I made my share of mistakes. When you get a chance to look at all of them in your rear view mirror, as I recently did as a result of my company being sold, it’s very illuminating to put all these errors in some kind of …
Several years ago, I had one of the most extraordinary leadership experiences of my career – one of those days that you remember, and draw on, for the rest of your life. I was in Butte, Montana for a morning staff meeting with the front office staff and field technicians. It was their regular weekly meeting, …
There’s a trap out there. A little black box that could possibly suck the life out of a customer care operation, if it isn’t careful. It’s called Twitter. It’s hot. It’s sexy. It’s cool. It gets you some of that tech “street cred” that you crave. You want to communicate, build relationships, and cultivate your evangelists. That’s good. Customers who are …
Ready, set, GO! The calendar has once again given us a “new lease on life” – a chance to restart and renew. So what are we going to do with this opportunity? Plenty. That is, if we have the desire and the will to want to improve, or climb another rung up the ladder, or make a change. And that’s …
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