As the big stack on my desk attests, I love to read books that expand my knowledge and offer new insights on topics that interest me. My reading list over the past several years can be found on my Amazon page (and if you do buy a book that way, all my commissions go to the National Park Foundation), and yes, they are skewed heavily toward business books.
This interest stems from the simple premise that you just never know when a book, or a page, or just a paragraph, might alter your way of thinking forever, and push you to a personal breakthrough.
So it’s with great pleasure that I share with you 3 recent books that are quite capable of doing just that.
“7 Lessons For Leading In Crisis“ – Bill George
I recently had the good fortune of seeing Bill George speak at the World Economic Forum in NYC; he’s an ex-big company CEO who spoke about leading in crisis, and turning crisis into opportunities. I likened his message to “sitting tall in the saddle“, and was impressed by his practical lessons. These lessons are summarized in this book – it’s a quick, no-nonsense read that I bet will leave you as impressed as I was.
“B-A-M! Delivering Customer Service in a Self-Service World” – Barry Moltz and Mary Jane Grinstead
Barry & Mary Jane bravely and directly take on 20 myths of good customer service, and counter them with some excellent ideas of their own. What I really like about this book is Barry’s absolute and total commitment to the idea of good customer service- it’s evident by the great personal stories that he shares throughout the lessons, and the fact that he wears a button that says “just give me good customer service and nobody gets hurt“. You go, my man!
“SWAT – Seize The Accomplishment” – Timothy L. Johnson
Timothy is a self described “process guy”, who absolutely loves to analyze how best a company (0r a person) can get from Point A to Point B. In most circles they call this “systems thinking“, but I call it simply “doing“. The fact is, there aren’t a lot of people willing to really dig into this and teach us something, much less tell it in such an interesting and entertaining way (in the form of a “fable”), so we are blessed that Timothy has taken this on. Practicalities abound, and he even makes flow charting less frightening. Dominate, dude!