Comments on: From the Vault: A 4-Step Approach to Handling Mistakes http://www.terrystarbucker.com/2008/08/21/from-the-vault-a-4-step-approach-to-handling-mistakes/ Ramblings From a Glass Half Full Thu, 29 Jul 2010 11:07:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: 10 Ways to a Better Life (From a Glass Half-Full) | TerryStarbucker.com http://www.terrystarbucker.com/2008/08/21/from-the-vault-a-4-step-approach-to-handling-mistakes/comment-page-1/#comment-3239 10 Ways to a Better Life (From a Glass Half-Full) | TerryStarbucker.com Sun, 09 Aug 2009 22:37:44 +0000 http://www.terrystarbucker.com/?p=560#comment-3239 [...] Always Stop and Learn from Mistakes - I’ve developed a 4-step approach to do this - Acknowledgment, Correction, Learning, & Rear-View Mirror -   because our ability to take positive things out of the errors we make is critical to making our life’s journey a fulfilling one [...] [...] Always Stop and Learn from Mistakes – I’ve developed a 4-step approach to do this – Acknowledgment, Correction, Learning, & Rear-View Mirror –   because our ability to take positive things out of the errors we make is critical to making our life’s journey a fulfilling one [...]

]]> By: Recent Links Tagged With "mistake" - JabberTags http://www.terrystarbucker.com/2008/08/21/from-the-vault-a-4-step-approach-to-handling-mistakes/comment-page-1/#comment-2127 Recent Links Tagged With "mistake" - JabberTags Sat, 01 Nov 2008 05:49:29 +0000 http://www.terrystarbucker.com/?p=560#comment-2127 [...] public links >> mistake From the Vault: A 4-Step Approach to Handling Mistakes Saved by imran on Fri 31-10-2008 1/10 of a month in the country Saved by maneeshm on Mon [...] [...] public links >> mistake From the Vault: A 4-Step Approach to Handling Mistakes Saved by imran on Fri 31-10-2008 1/10 of a month in the country Saved by maneeshm on Mon [...]

]]> By: Donna Cutting http://www.terrystarbucker.com/2008/08/21/from-the-vault-a-4-step-approach-to-handling-mistakes/comment-page-1/#comment-1992 Donna Cutting Fri, 22 Aug 2008 20:47:46 +0000 http://www.terrystarbucker.com/?p=560#comment-1992 Terry, Excellent post! Yes - people do themselves and their customers a favor when they simply admit they've made a mistake and act quickly to correct it...and then of course, learn from it. When companies have a policy of "making it right" they can turn a dissatisfied customer into a raving fan! Often customers are used to the service person becoming defensive - and are pleasantly surprised when they take ownership instead. I love that you added "put it in the rearview mirror." You've made the mistake, you've made it right, now move on. We're all human! :) Great advice. Terry,

Excellent post!

Yes – people do themselves and their customers a favor when they simply admit they’ve made a mistake and act quickly to correct it…and then of course, learn from it.

When companies have a policy of “making it right” they can turn a dissatisfied customer into a raving fan! Often customers are used to the service person becoming defensive – and are pleasantly surprised when they take ownership instead.

I love that you added “put it in the rearview mirror.” You’ve made the mistake, you’ve made it right, now move on. We’re all human! :) Great advice.

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