Comments on: The Half-Full Book Review – "The Ultimate Question" by Fred Reichheld http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/ Ramblings From a Glass Half Full Thu, 29 Jul 2010 11:07:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Why Making a Difference is Still THE Difference | TerryStarbucker.com http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-4307 Why Making a Difference is Still THE Difference | TerryStarbucker.com Sun, 25 Apr 2010 21:48:58 +0000 http://www.terrystarbucker.com/?p=258#comment-4307 [...] Of course it never hurts to also have some objective evidence to prove your case, and we do, in spades.   I use our customer satisfaction metric, the Net Promoter Score. [...] [...] Of course it never hurts to also have some objective evidence to prove your case, and we do, in spades.   I use our customer satisfaction metric, the Net Promoter Score. [...]

]]> By: A View of Social Media From the Inside: The Cat Hasn’t Meowed Just Yet | TerryStarbucker.com http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-2173 A View of Social Media From the Inside: The Cat Hasn’t Meowed Just Yet | TerryStarbucker.com Mon, 17 Nov 2008 21:18:23 +0000 http://www.terrystarbucker.com/?p=258#comment-2173 [...] questions, as well as looking at your current word-of-mouth effectiveness (it helps to have a Net Promoter Score to look at, like our company does). Your customers may be more comfortable talking about you at a [...] [...] questions, as well as looking at your current word-of-mouth effectiveness (it helps to have a Net Promoter Score to look at, like our company does). Your customers may be more comfortable talking about you at a [...]

]]> By: starbucker http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-664 starbucker Sun, 04 Mar 2007 18:36:00 +0000 http://www.terrystarbucker.com/?p=258#comment-664 Thanks Amy for stopping by, and for the additional resources on the NPS. All the best. Thanks Amy for stopping by, and for the additional resources on the NPS. All the best.

]]> By: Amy Madsen http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-662 Amy Madsen Sat, 03 Mar 2007 06:56:00 +0000 http://www.terrystarbucker.com/?p=258#comment-662 Hello Rick. Thank you for your post. If you or any of your readers are interested in more Net Promoter resources, Fred Reichheld has a blog. Here is the link:<br/><br/>http://netpromoter.typepad.com/fred_reichheld/<br/><br/>A new one is due any day now.<br/><br/>In addition, there is a terrific blog from the inaugural Net Promoter Conference. Here is the link:<br/><br/>http://netpromoter.typepad.com/npc2007/<br/><br/>Regards, <br/>Amy Hello Rick. Thank you for your post. If you or any of your readers are interested in more Net Promoter resources, Fred Reichheld has a blog. Here is the link:

http://netpromoter.typepad.com/fred_reichheld/

A new one is due any day now.

In addition, there is a terrific blog from the inaugural Net Promoter Conference. Here is the link:

http://netpromoter.typepad.com/npc2007/

Regards,
Amy

]]> By: starbucker http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-414 starbucker Fri, 17 Nov 2006 19:07:00 +0000 http://www.terrystarbucker.com/?p=258#comment-414 Rick, I'd be very curious as to the results you get. Thanks, and all the best. Rick, I’d be very curious as to the results you get. Thanks, and all the best.

]]> By: Rick Cockrum http://www.terrystarbucker.com/2006/11/14/the-half-full-book-review-the-ultimate-question-by-fred-reichheld/comment-page-1/#comment-411 Rick Cockrum Thu, 16 Nov 2006 00:25:00 +0000 http://www.terrystarbucker.com/?p=258#comment-411 I'm going to try this at the theatre, Starbucker. I’m going to try this at the theatre, Starbucker.

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