Comments on: Unconventional Customer Service Wisdom http://www.terrystarbucker.com/2006/07/22/unconventional-customer-service-wisdom/ Ramblings From a Glass Half Full Thu, 29 Jul 2010 11:07:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: starbucker http://www.terrystarbucker.com/2006/07/22/unconventional-customer-service-wisdom/comment-page-1/#comment-144 starbucker Thu, 03 Aug 2006 23:12:00 +0000 http://www.terrystarbucker.com/?p=158#comment-144 Hey Money Matador - thanks for stopping by. You may be right about that - I think people do like to commiserate together. Good point! All the best. Hey Money Matador – thanks for stopping by. You may be right about that – I think people do like to commiserate together. Good point! All the best.

]]> By: Money Matador http://www.terrystarbucker.com/2006/07/22/unconventional-customer-service-wisdom/comment-page-1/#comment-139 Money Matador Thu, 03 Aug 2006 03:02:00 +0000 http://www.terrystarbucker.com/?p=158#comment-139 Regarding this: "Positive customer experiences are more often tagged to the employee, and negative experiences are tagged to the company"<br/><br/>A possible explanation for this: The employee is complaining/being honest about the company to customers and together they can feel depressed about the unresolved situation? Regarding this: “Positive customer experiences are more often tagged to the employee, and negative experiences are tagged to the company”

A possible explanation for this: The employee is complaining/being honest about the company to customers and together they can feel depressed about the unresolved situation?

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